ReplyLoop helps businesses reply to WhatsApp leads faster, answer common questions instantly and keep conversations moving. Our AI assistant, Atlas AI, helps your team respond to customers so fewer leads slip through the cracks.
Built on the official WhatsApp Business Platform (Cloud API). For teams that sell on WhatsApp: agencies, agents, clinics, retail and services.
Illustrative example. Follow-ups outside WhatsApp's 24-hour customer service window use Meta-approved message templates. Automated follow-ups are currently in private testing and are being prepared for early access.
Most leads don't buy on the first message. ReplyLoop is built to help every lead get a timely reply and a consistent follow-up. Some features are currently in private testing or still in development, and we label their status clearly below.
Plan follow-ups for leads who go quiet. Messages outside WhatsApp's 24-hour customer service window are sent only as Meta-approved message templates, never as free text.
Answer common questions the moment customers message you — pricing, location, availability — within WhatsApp's 24-hour customer service window, even after office hours.
Atlas AI is ReplyLoop's AI-powered messaging assistant. It helps businesses understand incoming customer questions, generate relevant replies and support WhatsApp follow-up workflows.
Atlas AI marks each lead as Hot, Warm, Cold or Needs Review, so your team knows who to reply to first. You can change any label manually.
Schedule appointment confirmations and reminders ahead of time. Reminders outside the 24-hour window will use Meta-approved templates.
Reporting on replies and follow-up results, to help you see what is working in your WhatsApp conversations.
Atlas AI helps businesses reply to their own customers on WhatsApp. It answers questions about your products, services and bookings, based on the information your business provides. It is not a general-purpose chatbot.
Atlas AI is an AI product provided by ReplyLoop and operated by MG AI MEDIA RESOURCES. Atlas AI is currently in private testing and is being prepared for early access.
No coding required. ReplyLoop integrates with the official WhatsApp Business Platform (Cloud API), and each business connects its own WhatsApp Business Account.
Businesses authorize their own WhatsApp Business Account through Meta's official onboarding and authorization process. Connection options and WhatsApp Business App availability depend on Meta's supported onboarding method and account eligibility.
Add your business information for Atlas AI, write your standard replies, and prepare message templates for Meta's approval for any follow-ups outside the 24-hour window.
New enquiries get a quick response, leads are qualified, and Atlas AI is designed to support handing a conversation over to your team when needed.
Yes. Atlas AI is designed to support human handoff so your team can take over a conversation when needed. Human handoff controls are currently part of private testing and are being prepared for early access. Businesses remain responsible for appropriate customer disclosures and for the messages sent through their account.
Yes. ReplyLoop integrates with the official WhatsApp Business Platform (Cloud API). It does not use unofficial WhatsApp Web automation. Each business authorizes its own WhatsApp Business Account through Meta's official onboarding process.
When a customer messages your business, you can reply freely for 24 hours. After that, WhatsApp only allows Meta-approved message templates. ReplyLoop checks this window before sending, and will not send a free-text message outside it. Businesses must also have the customer's opt-in before starting a conversation.
No. ReplyLoop is designed for business owners, not developers.
Your business remains responsible for its customer relationships and the customer data it provides to ReplyLoop. ReplyLoop processes conversation data only as needed to provide, secure and support the service, comply with applicable requirements, and perform the functions described in our Privacy Policy. We do not sell customer conversation data or use it for advertising. See our Privacy Policy for details, or our Data Deletion page to request removal of your data.
Atlas AI is ReplyLoop's AI-powered messaging assistant. Atlas AI is currently in private testing and is being prepared for early access. Join the early access list to be notified when your account can use it.
ReplyLoop is currently in early access. Leave your details and we'll reach out when your spot is ready.
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