Privacy Policy

Last updated: 1 August 2026

This Privacy Policy explains how ReplyLoop ("we", "us", "our"), operated by [YOUR COMPANY NAME] (SSM Registration No: [XXXXXXXXX-X]), collects, uses and protects information when you use our website and the ReplyLoop application ("Service").

1. Information we collect

• Account information — your name, email address, phone number and business details when you register for the Service or request early access.
• Messaging data — when you connect a messaging account (such as WhatsApp) to the Service, we process message content, contact identifiers and conversation metadata solely to deliver features you have configured, such as automated replies and follow-ups.
• Usage data — basic technical information such as device type, browser, and how you interact with the Service, used to improve reliability and performance.

2. How we use information

• To provide, operate and maintain the Service, including sending automated replies and follow-up messages you have configured.
• To communicate with you about your account, updates and support.
• To improve the Service, diagnose problems and develop new features.
• To comply with applicable laws and platform policies, including the policies of Meta Platforms, Inc. where relevant.

3. What we do not do

• We do not sell your personal data or your customers' data to third parties.
• We do not use your message content for advertising.
• We do not access your conversations except as required to provide the Service, to support you at your request, or as required by law.

4. Data sharing

We may share data with trusted service providers (such as cloud hosting providers) only to the extent necessary to operate the Service, and subject to confidentiality obligations. We may disclose information if required by law or to protect our legal rights.

5. Data retention

We retain your data only for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at the email below, and we will process the request within a reasonable time.

6. Data security

We use reasonable technical and organisational measures to protect your data, including encrypted connections and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

In accordance with the Personal Data Protection Act 2010 (Malaysia), you have the right to access, correct or request deletion of your personal data. To exercise these rights, contact us at the email address below.

8. Third-party platforms

The Service integrates with third-party platforms such as WhatsApp and Facebook, which are operated by Meta Platforms, Inc. Your use of those platforms is governed by their own terms and privacy policies. ReplyLoop is an independent product and is not affiliated with, endorsed by, or sponsored by WhatsApp LLC or Meta Platforms, Inc.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date shown above.

10. Contact us

If you have any questions about this Privacy Policy or your data, contact us at hello@replyloop.app.